Can I change or add items to my order once I have checked out?
You cannot make changes to your order once you have checked out, however if you do wish to change or cancel your order please contact us within 24 hours. We will stop the order if it has not been shipped already.
If it has been shipped you have the option to return the item. See our Returns Policy.
What happens when I place an order?
You should receive an email from Cindie’s Quality Pet Products confirming your order. If you do not receive this within 24 hours please contact us.
How do I open a Paypal account?
Opening a PayPal account is easy and it does not cost you anything.
Visit www.paypal.com.au and follow the instructions.
What payment types are accepted?
- Direct deposit into bank account
- Cash payment on local pick-up only.
How do I view my order history?
You will only be able to view your order history if you have registered an account with us.
To view your order history:
- ‘Sign In’ to your account
- Go to “Shop” and select ‘My Orders’ on the menu.
- This will show you all the previous orders you have made.
- Click on the order to see the details.
What do I do if I have forgotten my password?
Go to My Account and select “Lost Password”.
Enter your username or your email address and hit “Reset Password”.
A password will be emailed to the email address that you supplied.
How do I log in or open an account with Cindie’s Quality Pet Products
To register for an online account, all you need to do is click on the “Sign In” or “My Account” options in top right corner of the page. This will direct you to a new page and offer you an easy process to login or create a new account.
How do I change my address information?
To update your account information:
- Sign in.
- Select ‘My Account’ in the top right hand corner of your screen.
- Select ‘Edit my address’
- Select “Edit” beside the field you wish to change ie. Billing Address, Shipping Address.
- Update details and ‘Save Address’.
Do I need to create an account to make purchases online?
You can register as a guest to make purchases online.
There some advantage if you create an account with Cindie’s Quality Pet Products
- When you make another purchase, your details don’t have to be re-entered.
- Your online purchase history is available for future reference in your account.
- You can create a wish list in your account.
- We’ll contact you from time to time with special offers and exclusive deals!
Which sort of collar is best for my dog?
The choice of collar for your dog is often a matter of personal preference.
For a young dog who is still growing it is probably better to buy an adjustable nylon collar.
Nylon collars are also useful for dogs who are frequently in water. They can be washed out and dried quite quickly. However they do not have as long a life as a leather collar.
Leather collars are more durable and keep their good looks longer if they are looked after.
Why does my dog need a collar? I’ve got a harness for when I walk him.
A dog must be registered in all states of Australia. The registration tag should be worn at all times. If your dog becomes separated from you for any reason, the registration will help you be re-united with your pet.
It is also a good idea to add a pet tag to the collar with at least your phone number on the tag. If he is lost locally most people are willing to ring the number and hold onto your pet until you arrive to reclaim him.
A collar is also helpful in restraining a larger dog when an unexpected situation arises and you need to grab hold of them quickly.
Why do I need a seat protector? I usually throw an old towel or a blanket over the seat.
Unlike a towel or a blanket, the seat protectors are specially made to attach firmly to the car seat. Thick elastic straps slide over the edge of the seat to hold the protector in place. Foam rubber bars push through the gap between the back of the seat and the seat itself. They prevent the protector becoming loose at the back of the seat. Slits are provided to allow the seat belts clips to be accessed.
This arrangement is more comfortable for your dog and also prevents them from scrabbling up the rug or towel and slobbering or scratching your car upholstery.
I can buy these seat covers for $X. Will you price match?
Cindie’s Quality Pet Products offers premium quality products that withstand the hard wear and tear that a big dog puts on any accessessory that he or she uses.
As far as I know we are the only importer of the DogAbout products in Australia. They are a superior quality product manufactured by the same company that manufactures the products sold by the American Dog Whisperer, Cesar Milan. The products have a 1 year warranty from the manufacturer.
Since the store is focused on supplying premium quality goods, we do not price match. Other buyers have been delighted with their purchases.
How long will my order take to arrive?
We aim to post all orders within 1 business day of receving you payment. Our usual turnround from posting to your receiving the parcel is around 5 days. This may vary slightly depending upon your location. All parcels go by Australia Post, which provides the widest coverage and allows postage to a PO Box.
An Express Post option is available for an extra charge.
Overseas orders can be quoted individually.
Can I buy your products in a retail store?
We do not have any bricks and mortar stores. All our products are sold on-line although local pick-up is available if required.
How long would you expect a collar to last?
Thanks for your question. This is always a difficult one to answer because it varies so much for individual dogs.
In general, leather collars will far outlast a nylon collar. The leather collars that we stock are really well made and we have every confidence they will easily satisfy the needs of your pet.
A nylon collar is better suited to watery environments. Although they will fade in time, from our own experience they last for years when cared for properly.